Frequently Asked Questions
Everything you need to know about your ShopStarTrek order.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached to be eligible for a full refund or exchange.
How do I determine the right size for me?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you already own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are your clothing materials sustainably sourced?
ShopStarTrek is committed to ethical fashion. We partner with manufacturers who prioritize sustainable materials and fair labor practices to ensure high-quality, eco-conscious apparel.